1. Scope of Services

Automatix AI provides businesses with automation tools via AI voice agents that assist with customer onboarding, service delivery, and sales processes. These services are offered via subscription-based plans including:

• Starter Plan: $79/month (100 free minutes, no setup fee)

• Growth Plan: $129/month + $179 setup fee (250 free minutes)

• Pro Plan: $199/month + $249 setup fee (500 free minutes)

Additional usage is subject to overage charges per minute as disclosed at the time of sign-up or invoicing.

2. Binding Agreement

By registering for or using the Service, you agree that:

• These Terms form a binding legal agreement between you and Riverina Wealth Pty Ltd;

• You are authorised to enter into this agreement on behalf of your business or organisation;

• You will comply with these Terms at all times while using the Service.

3. No Guarantee of Results

While Automatix AI uses advanced artificial intelligence to streamline and optimise client processes, we do not guarantee any specific business outcomes, financial gains, or performance results. Any outcomes mentioned (including performance projections or case studies) are estimates only and not contractual guarantees.

4. Payments and Billing

• Subscription fees must be paid monthly in advance via the billing method selected at sign-up.

• Setup fees (where applicable) are charged once-off at the commencement of the plan.

• Overage charges will apply if your monthly usage exceeds the allocated minutes.

• All fees are quoted in Australian dollars (AUD) and are inclusive of GST unless stated otherwise.

• Payments are non-refundable except where required by law.

We reserve the right to suspend or terminate access for overdue or unpaid accounts.

5. Intellectual Property

All content, software, code, trademarks, voice agent designs, systems and associated materials within the Automatix AI platform are the exclusive property of Riverina Wealth Pty Ltd or its licensors. You are granted a non-transferable, non-exclusive, revocable license to use the Service solely for your internal business purposes.

You may not:

• Copy, reverse-engineer, modify or create derivative works from any part of the Service;

• Use the Service to build a competing product;

• Sub-license, rent, resell or otherwise distribute the Service.

6. Acceptable Use

You agree not to use the Service:

• For any illegal, fraudulent, or deceptive purpose;

• To transmit harmful or offensive content;

• In any way that may damage or impair the platform’s performance or reputation;

• In violation of any applicable local, state, or federal law in Australia.

We reserve the right to terminate access without notice for any misuse.

7. Termination and Suspension

We may terminate or suspend your account at our sole discretion if:

• You breach these Terms;

• Your account remains unpaid beyond 14 days of the due date;

• You misuse the Service in a way that poses legal risk or harms other clients.

Upon termination, you must cease all use of the Service. Fees already paid are non-refundable.

8. Limitation of Liability

To the maximum extent permitted under Australian law, Riverina Wealth Pty Ltd shall not be liable for any:

• Indirect, incidental, special, or consequential damages;

• Business interruption, loss of profits, or data loss;

• Damages exceeding the total subscription fees paid by you in the preceding 3 months.

Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law.

9. Modifications

We reserve the right to update or modify these Terms at any time. We will notify users of material changes via email or on our website. Continued use of the Service after such changes constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact:

Riverina Wealth Pty Ltd (ACN 684 707 524)
Trading as: Automatix AI
Phone: 0426 965 285
Website: https://automatixai.com.au
Email: admin@automatixai.com.au

________________________________________

Privacy Policy

Last Updated: May 2, 2025

Riverina Wealth Pty Ltd (ACN 684 707 524) trading as Automatix AI (“Automatix AI”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and manage your personal information.

1. What Information We Collect

We may collect the following types of personal information when you interact with our platform or services:

• Contact details: such as your name, email address, phone number and business name.

• Billing information: including payment method and transaction history.

• Account details: such as usernames, passwords and usage data.

• Voice interaction data: including transcripts and call metadata (time, duration, outcome).

• Client feedback or communication history with our support or sales teams.

In some cases, we may collect information about your customers or users to facilitate the provision of our voice agent services. You are responsible for ensuring that any such disclosure is lawful and that appropriate consents have been obtained.

2. How We Collect Information

We may collect personal information:

• Directly from you when you sign up, contact us, or interact with our platform;

• Automatically through your use of the platform (e.g., voice logs, analytics, cookies);

• From third-party integrations you connect to Automatix AI.

3. Why We Collect Your Information

We collect, hold and use your personal information to:

• Provide and manage access to our voice automation services;

• Process payments and manage subscriptions;

• Monitor and improve the performance of our voice agents;

• Send service updates, account notices or promotional materials (where permitted);

• Comply with legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our service providers or contractors (e.g., cloud hosting, payment processors, call analytics tools);

• Regulatory authorities, where required by law;

• Potential acquirers in the event of a business sale or restructuring (subject to confidentiality);

• Other third parties with your consent.

We will not sell, rent, or share your personal information with third parties for their direct marketing purposes.

5. International Data Transfers

Some service providers we use may be located outside of Australia. In such cases, we will take reasonable steps to ensure that the overseas recipient complies with the APPs or is otherwise subject to laws with comparable privacy protections.

6. Security

We take reasonable technical and organisational precautions to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include secure storage systems, encryption, and limited access to sensitive data.

Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us at the details below. We will respond within a reasonable time and may charge a small fee for access where permitted by law.

8. Retention and Deletion

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and compliance obligations. Voice data and usage logs may be stored for audit, training, or quality assurance unless deletion is requested in writing and permitted by law.

9. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience, analyse site usage, and deliver targeted communications. You can manage your cookie preferences via your browser settings.

10. Third-Party Links

Our website or platform may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website and include a “Last Updated” date. Continued use of our services after changes constitutes your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, access requests, or complaints regarding your personal information, please contact:

Riverina Wealth Pty Ltd (ACN 684 707 524)
Trading as: Automatix AI
Phone: 0426 965 285
Email: admin@automatixai.com.au
Website: https://automatixai.com.au

We take privacy complaints seriously and will respond promptly in accordance with our obligations under the Privacy Act.